Job Summary
We are seeking an IT Systems & Platform Administrator to own the Movement's digital platforms and services worldwide. Email, domains, servers, digital signing and the international Zoom account are used daily by every Ministry and department across many countries, and each of them needs to be reliable, secure and well administered.
This role can be performed from anywhere. You will be the person who provisions the accounts, keeps the domains renewed and correctly configured, maintains the servers, and makes sure that when someone anywhere in the world needs to send an email, sign a document or host a meeting, it simply works.
Responsibilities
Email administration
- Administer Google Workspace: users, groups, shared mailboxes, aliases, organisational units, security policies and licence allocation
- Administer the Rackspace email environment and support users on it
- Manage mail authentication and deliverability across all Movement domains: SPF, DKIM, DMARC, MX records
- Investigate delivery failures, spam classification and blacklisting issues
- Onboard and offboard users: account creation, group membership, secure suspension, data handover and archiving
- Enforce and support multi-factor authentication and sound account security practice
Domain management
- Maintain the register of all Movement domains: ownership, registrar, expiry, renewal and cost
- Ensure no domain lapses through missed renewal, and that renewals sit under Movement control rather than an individual's personal account
- Manage DNS records across all domains
- Manage SSL/TLS certificates: issuance, renewal and correct installation
- Handle new domain registrations and transfers, and retire domains no longer in use
- Protect against domain hijacking and unauthorised transfers
Server platform
- Administer the Movement's servers, whether on-premise, colocated or cloud-hosted
- Maintain hosting for Movement websites and applications
- Apply operating system and software updates, and monitor for security advisories
- Monitor server health, capacity, uptime and performance; respond to alerts
- Maintain and regularly test backups and restore procedures
- Manage access control and credentials
Digital signing platform
- Administer the digital signing platform: user accounts, templates, workflows and permissions
- Support departments in setting up signing processes for their documents
- Ensure signed documents are stored, retained and retrievable appropriately
- Maintain awareness of the legal validity requirements applying to electronic signatures in the jurisdictions the Movement operates in
International Zoom account
- Administer the international Zoom account: licences, users, groups and settings
- Allocate licences across Ministries and departments and monitor usage against cost
- Support the setup of large meetings, webinars and international events
- Support departments with recurring meeting configuration and troubleshooting
- Manage recording storage, retention and access
About You
We are looking for someone reliable, security-minded and well organised, a person who can be trusted with the keys to the Movement's digital infrastructure and who works well without daily supervision.
The ideal candidate:
- Is highly organised
- Is security-conscious
- Is self-directed: works effectively remotely, manages their own priorities, and communicates progress
- Is responsive
- Is discreet and trustworthy
- Is service-minded and patient
- Is comfortable across time zones
Skills and Qualifications
- Practising the Transcendental Meditation technique
- Demonstrable experience administering cloud platforms and business email systems
- Strong Google Workspace administration experience (Admin console, groups, security settings, licence management)
- Experience with a second mail platform such as Rackspace is an advantage
- Solid DNS knowledge and practical experience with SPF, DKIM, DMARC and mail deliverability
- Domain registrar and SSL certificate management
- Fluency in English (written and verbal)
- Available during agreed hours, and reachable for critical incidents
If you are passionate about this work but do not have all of the skills listed we are still interested in speaking with you and encourage you to apply!
Compensation
To be discussed.